Mid this year our contact centre entered a competition to compete against various contact centres in this country. This competition recognises excellence in standards of customer service delivered by contact centres throughout New Zealand. The award is called The CRM Contact Centre Awards. So it IS a big deal for us and we worked bloody hard for it.
This year the award ceremony evening was held at Skycity Convention Centre on 4th September.
Apparently there were about 440 attendees. A much bigger function compare to last year.
The company that participated were Coca-Cola, Telecom, National Bank, Marley, DHL, Auckland City Council, Baycorp etc...
My manager told me it cost NZD175.00 per pax for this night including buffet dinner. WAHLAU!!! Probably one of the most expensive dinner I've gone to.
The ceremony kicked start at about 7.15pm.
Awards after awards were presented for different category and finally, our turn came. The category our outbound team paticipated was Outbound Business to Business Calling in New Zealand under 50 Seats. Silver award (2nd runner up) was won by DHL. Gold award (runner up) won by Telecom. We almost die when this was announced. The reason behind was because Telecom has always been our rival in this category and was the winner last year where we came second. So after their name been called, we thought: Either we didn't make it to the top three at all, or we won them over.
The MC then advised everyone to be quiet so that he can announce the Diamond award winner which goes to Coca-Cola.
We were all screaming and jumping with absolute joy!! We were so excited and happy for each other. Yes lots of hugging and kissing.
All of us went up to the stage to receive the award
And had a photo taken of our pretty face (no wonder our manager asked us to put some make up on 'just in case')
It was such a great night and oh my God, what a blast!! To celebrate our win we ended up dance the night away to some band that played after the ceremony. A band where the musical instruments were three times louder than the vocals... Oh well, we were happy so who gives a shit.
Well, all the hard work paid off in the end. In short, WE ROCK HARD OUT!!!
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